The Balance is Shifting

I have consolidated my several publications at Amazon through their Author Central.  This link provides a profile of the author, my two publications (both in paperback and e book Kindle edition), a link to this blog, and my Twitter feed. 

Here are several quotes, by the way, from Jeff Bezos, CEO of Amazon:

-We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. 

-What's dangerous is not to evolve.

-I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.